Why Us?
We realize that outsourcing an important business process to us requires trust in our integrity and ability. We work hand in hand to make sure that you feel each process is handled with the same quality and care that you would expect from an in house solution. At the same time, taking advantage of our technology and scalability allows us to offer sensible and cost effective solutions.
We specialize in all aspects of continuity programs. Our goal is to get every customer to use the product before they decide that the service is not for them. We understand that merchant processing is the lifeblood of most businesses and we work with our clients to ensure that we are properly handling all customers. This ensures that revenues keep coming in. We cater to small and medium sized businesses. We like to work with our clients to create personalized services to meet their individual demands.
Locations
Global Contact Solutions has many locations located domestically and abroad. The placement of contact centers is designed for redundancy and efficiency. Having a diverse infrastructure ensures our ability to manage any campaign delivering the impeccable results time and time again.
People
Our management team includes decades of experience developing and managing the processes that govern customer management. Our creative approach creates unparalleled client satisfaction, and has distinguished us within our industry.
Mission Statement
Our goal is to provide a cost effective strategic outsourcing option that is specialized to meet the demands of each client. We combine our years of experience with technology to provide industry-leading service for each and every client. We realize that people make the difference in customer experience. Our employees are dedicated and professional and focus to meet the goals of our clients each and every time they contact us. We strive to create long-term relationships with each and every client.
Why Use Global Contact Solutions?
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Comprehensive Services
Global Contact Solutions offers a complete selection of services for all your outsourcing needs.
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Failproof System Architecture
We have locations both domestic and international designed for redundancy and efficiency.
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We're Experienced
Our team consists of industry professionals dedicated to giving you the best possible solution.
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Highest Quality
Our applications have been rigorously field tested to ensure the highest quality available.
Services We Offer
Inbound Services
- Customer Care
- Technical Support
- Order Taking/Order Processing/Order Entry
- Reservations and Bookings
- Call Overflow/ After Hour Support
Outbound Services
- Telemarketing
- Market Research/ Telephone Surveys
- Customer Retention/ Loyalty Programs
- Billing Reminder
- Up-Selling/ Cross-Selling
- Lead Generation
Non Voice Services
- Email Support
- Chat Support / Sales Recovery / Technical Support
- Repetitive Task Management
- Quality Assurance/ Verifications
A Recipe for Success
What are you waiting for? In today's fast-paced world there's not a moment to waste. Get in touch with Global Contact Solutions today and we'll work directly with you to give you the best solution available.
