Inbound Services
Global Contact Solutions has assembled a dedicated team of live operators, account representatives and program managers. These professionals process calls and integrate Interactive Voice Response (IVR) and/or Internet services to sell additional products and offer services on your behalf in a dedicated environment. We can also integrate Customer Care services into your inbound call center solutions that enable you to predict customer behavior and take action, while your customers are still on the line. Follow the additional links on this page for more information on the services that we provide.
Customer Care
Outsourced customer service can be a crucial saving point for your business. Sometimes outsourced customer service calls are your last chance to save a customer from moving on to the competition. Global Contact Solutions specializes in developing integrated, outsourced customer service solutions that allow us to handle all your outsourced customer service needs. We handle every customer contact efficiently and effectively giving your customers an unparalleled customer service experience.
Our outsourced customer service staff forms the core of our commitment to deliver exceptional outsourced customer service solutions. We recruit and hire the most qualified individuals to fill our outsourced customer service openings and then further train them to excel in our highly attentive service environment. Our well-developed, thorough outsourced customer service procedures ensure that the people on your team are prepared and accountable for the success of your program.
Order Taking / Order Processing / Order Entry
The live inbound order taking services we offer here at Global Contact Solutions are based on a live web system that is linked directly with your internal systems. You can see all sales and customer service elements are taken care of by a professionally trained call center agent. Each of our sales agents are trained to achieve a high conversion ratio with your inbound calls, and information regarding sales conversions and enquiries, can be sent directly to you if you require them to be.
Reservations and Bookings
Whether your customers are looking to book a tee-off time, a day at the spa or accommodations for an upcoming business meeting, Global Contact Solutions is equipped to take your reservation. Using our web-enabled stations we are able to respond to thousands of requests from customers - efficiently, professionally and in a timely manner, with your custom software or applications we have developed ourselves.
Technical Support
Our highly knowledgeable and experienced outsource 24 hour technical support staff will add value to your products by delivering top-notch support to your end-users. When customers receive exceptional ISP tech support, customer satisfaction & retention increases, adding to your company's profitability.
Customers appreciate receiving quality inbound call center outsourcing services from US representatives they can clearly understand and relate to. Global Contact Solutions' inbound call center agents resolve issues quickly with courtesy and patience. Customer satisfaction is proven time and again through customer surveys to assess our services.
Call Overflow / After Hour Support
Are your wait times for inbound calls too high? Do you need extra agents during the evening hours? Global Contact Solutions has the perfect solution that is cost effective. Don't miss any calls when you are closed. We have experienced sales and customer service reps available to you 24 hours a day 7 days a week.