Non-Voice Services
In the competitiveness of todays business environments, offering a variety of communication channels is important. By offering 24 hour chat and email support you are allowing your customers to contact you and get responses fast. Potential customers want information and they want it fast. Global Contact Solutions is available to provide chat support with live operators that can help with questions regarding sales. Being able to answer questions at anytime can only increase the number of signups. We can also assist existing customers who have questions and need some general assistance in navigating your website. Our email response team will ensure that customers get a response to questions or concerns within the hour. These services are designed to give the customer a better overall experience.
Email Support
Email is becoming one of the favorite ways customers interact with companies. Global Contact Solutions can follow up your e-mails and customer inquiries on your behalf. This service ensures that your customers are replied to promptly. Our highly skilled personnel keep the response times as LOW as one hour to meet the commitments you've made to your customers. By offering timely, consistent and expedient responsive support, you will improve customer satisfaction, customer loyalty and online sales. Our e-mail support service can be used for sales and customer support in addition to technical support. Our email support is available 24 hours day.
Chat Support / Sales Recovery / Technical Support
Our specially trained service professionals present a transparent interface to your consumers delivering an uninterrupted 14 hour access to real time customer service help and support right on your website. Their one on one interaction with your website visitors instills confidence in indecisive first-time customers and bolsters the trust of your old customers by showing them that a quality help is just a click away, any hour of the day, any day of the week. With us you can retain those thousands of customers who abandon your site due to unavailability of help.
Third Party Verification / Sales Verifications
Whether you choose automated IVR, live operator, or a combination of both, Global Contact Solutions offers Third Party Verification (TPV) solutions that produce the superior results you expect. Our Third Party Verification services are designed to be flexible, efficient and highly cost effective and will help you close more sales and reduce both consumer confusion and outright fraud. Our live operator Third Party Verification (TPV) to provide their customers a friendly and more personal customer contact experience.