Outbound Services
In today's ever-changing world, you need an outbound call center partner who is equipped to provide you with the expertise, the personnel and the facilities to handle your most important outbound call center projects. Global Contact Solutions takes pride in providing amazing outbound, live operator direct marketing services. We are uniquely situated to provide you with the most cost-effective and productive outbound call center solutions. If you are looking for an outbound call center partner who possesses the facilities to handle all of your outbound call center needs, look no further than Global Contact Solutions. For more information on Global Contact Solutions outbound call center capabilities, please follow the links on this page.
Tele Sales
Global Contact Solutions offers a wide range of tele sales services. Using telesales is a great way to acquire customers. Most of the time telemarketing is a cheaper way of acquiring customers.
Non Buyer Recovery / Shopping Cart Abandonment
For every online order received there are tens, hundreds and even thousands of prospects that provided contact information and did not place an order for one reason or another. Increase your sales and further capitalize on your ad spend by allowing Global Contact Solutions to outbound dial your non-buyers and convert them to buyers on a CPA or per dial basis.
Sales Verification
Our customers appreciate our proactive approach to protecting their security and yours will too! Our call center can help reduce online fraud, bogus orders, identity theft, correct customer data, charge backs. Mitigate your marketing risk by hiring us to outbound dial your new customers to verify and confirm online orders. This approach allows for a soft introduction to cross-selling and up-selling opportunities to further increase your ROI while improving the relationship you have with your customer.
Cross Selling / Up-Selling
Call center Up selling is the method of moving the caller up to a more expensive version of what they are already purchasing. To up sell the caller is to get the caller to buy an enhanced or deluxe model of the product that is already being purchased. When a caller exposes what their needs and interest are, this opens the door to the art of the up sell. These callers often are educated to the benefit of moving up to a better alternative than they are considering.
Call Center Cross selling is the method of adding to the callers order, an additional related product or service. Cross selling is the art of adding vertical products to enhance the order. The cross sell utilizes technology more than up sell. Cross selling also utilizes statistical analysis. These statistics will enable the call center agent to better know what additional products past callers have purchased and try to cross sell these same products to current callers.
Customer Retention / Loyalty
It costs 5 times more to create a new customer than to retain a current customer. Global Contact Solutions has variety of techniques that assist our clients in retaining their customers. This makes keeping your existing clientele even more important. All of our agents are trained with customer service as their backbone. Global Contact Solutions' call centers looks beyond the obvious benefits to keeping customers. Our customer care specialist work to build loyalty, while maintaining favorable customer retention rates. Every agent is trained to maximize every opportunity to build brand loyalty. Working hand in hand with our clients we are able to create Loyalty programs that increase retention and increase the value of each customer acquired.
Market Research / Telephone Surveys
Do you want to know what your customers think about your product? Do you want to know why they chose a particular service vs. another? Are you curious if you Global Contact Solutions is available to gather market data from your customer base.
Lead Generation / Hot Transfers
Regardless of the type of calling campaign you are looking to initiate, professional B2B appointment setting firms know that the "cookie-cutter" approach to appointment setting and lead generation is far from effective. A custom appointment setting script and well conceived strategy must be developed around a client's product or service. The types of companies and decision makers you are targeting must be factored in along with your company's internal structure, culture and ultimate objective for outsourced lead generation to be truly effective.
Billing Reminder
Our outbound team is available to call your customers and remind them that its time to get re-billed. We have many ideas and techniques that maintain your billing rates while providing an extra effort to fight chargebacks and other back end issues. When contacting the customer we let them know when and why they are going to be billed. We also work with our clients to create ways to keep customers in the program that would otherwise cancel. We believe a proactive approach is important for keeping customers informed and happy, while building some goodwill with the customer.